Standard Orders; Most orders are shipped UPS or common carrier and freight costs are determined by shipping location and the weight of the package. Some orders may be F.O.B. (factory of origin). UPS freight charges will be added to your invoice. Merchandise not shipped by UPS will be delivered by Common Carrier, Freight Collect. Most "Dot Com" orders ship within 24-48 hours from receipt of order.   

Back Orders; Sometimes an item is not in stock on the day you place an order. If you do backorder an item, we will not charge you for the item or the shipping until it ships from our warehouse.

Canadian orders will have Brokerage, GST and Duties added.

Truck Shipments; Orders that are unable to ship via UPS due to a dimension/weight limitation, will be shipped common carrier (truck) freight collect or prepaid. Freight bills are the responsibility of the buyer. Minimum C.O.D. fees charged by common carriers can range up to 4% of the value of the order. C.O.D. charges can be avoided by prepaying your order, prior to shipment, by using a credit card, personal/business check, electronic check etc... Freight charges are additional and will be collected by the driver. Truck shipments will not be unloaded by the driver unless pre-arranged and at an additional fee. Additional fee's are to be paid by the customer.

Lost or Damaged Goods; Multiple package UPS shipments may be separated in transit. As such, please allow 3 working days from receipt of first package before calling your pawschoice.com representative to locate your remaining product or, you may trace your package by clicking on the "ORDER TRACKING" icon. Claims for damaged UPS shipments must be made directly to UPS immediately.

Warning; Any damaged merchandise is the responsibility of the carrier. Any cartons missing or damaged must be indicated as such on the Bill of Lading at the time of delivery. The consignee is responsible for reporting missing or damaged merchandise, and must immediately file a notification for claim with the carrier.

PawsChoice.com is committed to supplying quality products at the lowest prices, while delivering the highest level of customer service throughout every order. Thank you for allowing us to service your pet's needs!